The effectiveness and quality of communication plays a pivotal role in the success or failure of a project
As a matter of fact, it’s estimated that project managers spend 90% of their time on communication-related activities.
Why is effective communication in project management so crucial? Let’s find out!
Managing the project
A project manager is primarily responsible for the successful completion of a project.
They must communicate the scope and specifications of the project to their team members. It’s also their duty to create project timelines and define roles and responsibilities.
All of these steps require effective and timely communication with team members and other stakeholders involved in the project.
Moreover, each process does not work in isolation so it’s important all the team members are on the same page and understand their defined roles.
This will help ensure that the project is on the right track.
Keeping the stakeholders informed
A project manager must also keep the owner and stakeholders of the project informed about its progress.
They must be able to communicate the progress effectively and take feedback to prevent confusion; which can otherwise lead to unnecessary delays and disruptions.
For instance, when undertaking a construction project, a project manager will have to deal with lawyers, tax accountants, local council members, and different authorities.
They must be able to communicate, discuss, and negotiate effectively in order to protect the best interests of their clients.
There are many cases where the project objectives are redefined during the middle of the project, resulting in a change of job responsibilities and scope of the project.
A project manager should not only be able to successfully incorporate these changes, but also communicate the changes to their team member and other stakeholders.
Moreover, they have to ensure that the revised objective is properly understood and there’s no ambiguity by encouraging two-way communication and taking feedback from their team.
Team members—is effective communication necessary?
Though the responsibility for successful project completion rests with a project manager; it’s important that each member of the team possesses sufficient communication skills that enable them to understand their roles and responsibilities.
Effective communication channels must be developed from the inception of the project to ensure any ambiguity or confusion that may arise can be resolved promptly. Team members must know how to correspond with each other during different stages of the project.
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